Yet in order to minimize dysfunction, leaders must force themselves, and their followers to enter a state of confusion. Given this all-too-common background, it is no wonder that so many people become dysfunctional when they get confused. You came away feeling belittled and embarrassed-more confused than before. On these occasions your self-confidence took a big hit. Worse yet, you were criticized for not paying attention or ridiculed for asking dumb questions. Sometimes, instead of getting help, you were ignored or told to go away. Most of the time they understood and offered their wise council or sage advice-but not always. Later, as the problems got more complex and harder to solve on your own, you looked to your elders for clarification and direction. Most of us learned early in life to avoid confusion, or at least not to admit to it, even when it was painfully obvious that we did not know what to do.
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